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#OFFICE 365 SUPPORT AND RECOVERY ASSISTANT FOR MAC HOW TO#
#OFFICE 365 SUPPORT AND RECOVERY ASSISTANT FOR MAC INSTALL#
#OFFICE 365 SUPPORT AND RECOVERY ASSISTANT FOR MAC WINDOWS 8#

For Click-To-Run installations, “Products Inventory” also lists shared properties, such as Shared Computer Licensing and SCLCacheOverride. Demo: Support and Recovery Assistant for Office 365 - Instructor Lets drop down to our demo PC, and take a look at how to install, and use the Office 365 support and recovery assistant.This section contains data about each Office product that is installed on the computer where the ROIScan script is executed.This section includes three categories of review items to notify you about anything in the “Products Inventory” section that requires attention:.Data in this section is collected only.OS Details: OS Name, Service pack, Version, Codepage, Country Code, Language as LCID, 64-bit or 32-bit.This section contains current user and operating system-specific data:.If you are not currently working with Microsoft on a support request, and you want to review the ROIScan log yourself, review the following details:Īside from the title line, the ROIScan log is grouped into three sections: Computer, Review Items, and Products Inventory. The last page gives you the option to view the log, and send it directly to Microsoft if you have an active support request.You can view the output by selecting Next. You are notified when the scan is finished.The scan may take several minutes to run.Enter your Name, Email, issue that you are experiencing and select Send. To report issues, report bugs or provide feedback, go to Help > Contact Support.

#OFFICE 365 SUPPORT AND RECOVERY ASSISTANT FOR MAC WINDOWS 8#

Windows 8 and later versions of Windows include at least. Contact support is a new way to reach your support agent right within Outlook for Mac. If you are running Windows 7 (any edition), you must have. Microsoft Office 2010 (32-bit or 64-bit).Microsoft Office 2013 (32-bit or 64-bit Click-to-Run or MSI installations).If the Microsoft Support and Recovery Assistant can't fix a problem for you, it will suggest next steps and help you get in touch. It can currently fix Office, Microsoft 365, or Outlook problems.

Microsoft Office 2016 (32-bit or 64-bit Click-to-Run or MSI installations) The Microsoft Support and Recovery Assistant works by running tests to figure out what's wrong and offers the best solution for the identified problem.

The following Office versions can be scanned: Support and Recovery Assistant can be run on the following operating systems:

#OFFICE 365 SUPPORT AND RECOVERY ASSISTANT FOR MAC INSTALL#

Support and Recovery Assistant can help you collect information about the computer properties, installed product, product properties, install sources, licensing (OSPP), patch detection, and feature states.įor more information, see About the Microsoft Support and Recovery Assistant. Microsoft Support and Recovery Assistant uses Robust Office Inventory Scan (ROIScan) to collect information about Microsoft 365 apps installations. Applies to: Office 365, Office 2016, Office 2013, Office 2010 Fix Outlook and Office 365 problems with Microsoft Support and Recovery Assistant SeptemBoonTee Leave a comment Microsoft have released a tool to diagnose and fix issues with Outlook and Office 365.Use Support and Recovery Assistant to collect data about Microsoft 365 Apps installations